Cumbria – Service User Feedback Form Please complete the form below to provide feedback on our service: Job Sheet Number (required): Date of Visit (required): Are you happy for us to contact you regarding your comments? YesNo If yes, please give us your name and telephone number or email address below: Name: Telephone number: Email address: Please rate, where applicable, 1-5 in the boxes below following the rating scale: 5 = Excellent 4 = Good 3 = Satisfactory 2 = Needs Improving 1 = Unsatisfactory 1. When contacting Sumed, are we; Courteous and helpful? Informative? Returning your calls? Handling your enquiries professionally? 2. Was your Sumed engineer; Punctual and courteous? Informative; providing clear information? Responding to your queries to your satisfaction? Presentable? Showing identification? Clean and tidy during and after the work? 3. Was your repair / service; Carried out to your satisfaction? Completed on time? Done properly, leaving the equipment in service? 4. Overall company rating; How would you score the company overall? Are there any improvements that you think we could make to our service? Do you have any comments for us (good or bad)?
